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Frequently Asked Questions

You can either search or browse through our most frequent questions below. Click on the question to view the answer. If you can't find your answer, scroll down to the bottom to submit a support request.

(Search will take you to the support site.)

I keep getting an error message that the website address already exists

If you see this error, it means that the URL you are trying to use is currently in use by another Membersnap member and is no longer available. The best thing to do is just keep trying until you find one that isn't taken.

Make sure that each time you pick a new URL, you have to pick your theme and fill out the rest of the form again.

How do I edit my pages?

To edit a page, hover your mouse of Page, then Edit Pages or click here. On the next page, click the pencil icon next to the page you want to edit. The "Salesletter" will be your home page.

Once you click to edit the page, here are few useful icons to edit the source HTML, and to upload video and images.

You can watch the Pages Tab Tutorial video, which shows how to use the editor.

How Do I replace My Header/Footer

You may upload your own header/footer graphics. In order to replace the existing one all you need to do is upload the desired image to the image manager in your pages section with the same name as the original.

The simplest way to do this is to edit the existing graphic. You can download the image by right clicking it and saving to your computer. Then edit that image to look however you’d like it to. This will keep the image dimensions the same as the theme default. Use the Image Manager under the Pages tab to upload your edited image into your images folder. Your uploaded version will overwrite the default image.

Do you have templates for our autoresponder follow up series?

Most of the themes have autoresponder sequences included. You can locate these on the Tools > Promotion Tools page or click here. For the themes that don’t currently have an autoresponder sequence, we will be adding these soon.

How do I setup upsells in membersnap?

Once a user buys your product, they will return to the page your specify when you added your product.

By default, they come back to the registration page (with information passed from Paypal on what was purchased). You can change the page they land on by changing the "Thank You" page for the product. However, you want to be careful with how you set this up as the person still needs to create their account in order to access the product they purchased.

I would recommend doing this: Copy the existing Registration page and create a new page and put your upsell on the top of that page and the registration below. That way if they don't want the upsell then they can still complete their registration.

How do I setup an email address for my site?

We do not provide email hosting. We only provide website hosting. We suggest you set up a free account at gmail and just make your username “yourdomain@gmail.com”. You can sign up at: mail.google.com

Besides the Welcome Email inside of Membersnap, can we add other autoresponder email messages?

We don’t provide an autoresponder, however you can use service a service like Aweber to send out messages to your customers. The emails in our system are only transactional emails.

If not using aweber do you put anything in the aweber list name?

No, you can leave this empty.

How can you interact with your customers? Just off your list?

You can interact with your customers by adding additional content inside your members area and by using your autoresponder at a service like Aweber.com.

Does MemberSnap integrate with autoresponders other than aweber?

There is some built in functionality that only works with Aweber currently. We'll be updating this to include all the major services soon. Right now, you can manually add any autoresponder code to any page on your MemberSnap sites you wish. Just copy & paste the code the autoresponder service gives you.

How much new content needs to be added each month?

Membersnap is designed for creating membership sites where your users pay you for access to a private members area to get ebooks, videos, reports or other valuable information.

The starter content isn't designed to be all of your long term content. It's just a starting place. When you start to get paying members expect to add content on a monthly basis if you want to charge them for monthly service. You can set up the content so it drip feeds to all future users get it automatically.

There's no pricing guidelines except not to offer it for free. You can also add your own content in your own sites at any point to add value. You can hire ghost writers, buy PLR or MRR products or do it yourself. You can also outsource the product creations so it can be just on autopilot. This is totally optional & only if you feel you want to add more value to your users.

As a newbie what advice can you give on starting out and where to get stuff for your membership site?

MemberSnap is designed for creating membership sites where your users pay you for access to a private members area to get ebooks, videos, reports or other valuable information.

The starter content isn't designed to be all of your long term content. It's just a starting place. When you start to get paying members expect to add content on a monthly basis if you want to charge them for monthly service. You can set up the content so it drip feeds to all future users get it automatically.

There's no pricing guidelines except not to offer it for free. You can also add your own content in your own sites at any point to add value. You can hire ghost writers, buy PLR or MRR products or do it yourself. You can also outsource the product creations so it can be just on autopilot. This is totally optional & only if you feel you want to add more value to your users.

These are indeed full blown membership sites. You control the content. You can add content, drip feed it to members, create multiple membership levels (like silver, gold & platinum at different prices) and more. You can also start out with a completely blank template and make a membership site around any niche you want with your own content.

When you create downloads you set the activation time in order to have it sent to your member's at the appropriate month. We will be pre-loading more content, but you can also include your own downloads or other products. Downloads can be text (.txt, .doc, .pdf, etc.), audio or video files. There is a maximum filesize of 500mb for any download. We recommend .mp4 for the video as it is the most universal.

To clarify: A product is what is sold. A download is the content they receive from purchasing that product. A download can be an actual file that gets downloaded, or it can be content that is put in the Description field for a "download" item (this can included embedding images and video). You set the parameters of a download to include which membership level can view it, and when they can view it.

Can we outsource all of the content we need each month?

Yes, absolutely!

Do you give access to all content during a trial or do you limit access to trial members?

A trial membership will give access to all content in that membership level for the duration of the trial.

Can we download the membership content to our hard drives?

Yes, you can go to the Download tab and download the content for your product.

Can we add video from YouTube?

Yes. When using the Page Editor, there is an icon to Insert/Edit Media Object... Click that icon, then select Web Location on the left hand side. From the drop down at the top, select YouTube Video and then put the url to the video in the URL field at the bottom.

Can I store media files (video) on the MemberSnap system?

Yes. You can use the Media Manager on the Pages tab to upload video and audio files. Please note that there is a 500mb limit for uploading files.

Can you copy an HTML site (with all its pages) into MemberSnap?

Yes, but you will have to copy over everything manually. There is no import function.

What do you recommend for hosting video content to be uploaded to our membership sites?

Amazon s3 (http://aws.amazon.com/s3/) is a great place for hosting video content.

What basic content is included with these sites; just the free report?

When I drip in new content, will the old content remain or disappear?

The content will remain.

Can all the content be accessed from one page?

Your customers will be able to view all the content from their members area. You’ll be able to view them from the Downloads area in your MemberSnap account.

Do we have to come up with the content or do we simply have to select from a list?

Can I create my own membership site with my own content? (To have a unique membership site?)

You can use our templates as a starting point & customize them & add your own products too.
-or-
Just start with a blank theme & build it from scratch with one of our pre-formatted sales letters. You just edit the text & set up your products - then you're in business!

What about SEO meta information? How do you change that information in this product?

You can add this information to your Header Code page.

Right before the </head> code at the bottom of the Header Code page you will want to add the following code:

<META name=”description” content=”Put your description Here”>
<META name=”keywords” content=”comma, separated, list, of, keywords”>

Once we've made a sale and we have some members, what do we provide them to keep them paying?

Does the software allow you to drip feed content?

Yes. When you create a Download, you can specify in days when that content becomes available to your members.

If I make my own HTML page and plop it into the WYSIWYG, will that mess up any of the MemberSnap code that makes it all work?

Yes, you can directly add HTML to your MemberSnap pages. You do this by clicking the “Source” Tab at the bottom of your page editor and pasting in HTML code. Don’t worry, if you mess anything up, just click the “Revert To Default” button and the page will go back to how it was when you first created your site.

Can we use various WordPress plugins we have?

MemberSnap is not run on WordPress, so plugins will not work on our system.

Where do we put analytics code?

You can add this to your Header Code (before </head> tag) or Footer Code (before </body> or </html> tag) Page. Follow the instructions you are given from your autoresponder to put the code in the correct location.

Is it important to keep introducing products in your membership site to keep customers happy?

Ongoing material and content is great for creating a passive, ongoing income via membership sites. However, you can also use MemberSnap to provide one-time sales and transactions for various promotions or products.

Are all the products that we sell on the site digital?

Yes.

Can we put any affiliate products that are not digital products on the site?

You can put anything you want on your sites and build them anyway you want. However, nothing inside MemberSnap handles your shipping and fulfillment of physical products.

Where would we get the products to offer our members for the membership site?

Can you put your own product on your website?

Yes, absolutely! The sites are intended to be a starting point for you to be able to expand it into your own, unique membership site.

Do we have access to the products we are selling?

Yes, you can download the products from your admin interface by going to the Downloads tab and downloading the products.

Can we sell clickbank products?

Yes. You can promote your own products on Clickbank and you’re also free to link to other products to promote to as an affiliate. You have total control.

Are the 20 premade niches sites membership sites or just product sites?

By default the themes are set up as a one time payment option and include two or more months of content. You can change this to be a recurring monthly membership by editing the product in your MemberSnap Admin Area.

So for the 20 pre-made niche membership sites, is there more content inside of these sites or do we need to create it?

Are you limiting the number of people who can take advantage of each different niche website?

No, and I wouldn’t worry about that. What will determine your personal success is the amount of time and effort you put into your own site. Many of the people who create these sites will leave them sitting there while you promote yours, you can definitely make money.

Is there a way to look at the pre-existing membership sites/templates in MemberSnap without creating a site?

Yes. On the installer page, when you select a theme, there is an image of the theme next to it. That image links to an example site using that theme.

How does MemberSnap compare with Kajabi or other similar membership sites?

Kajabi costs up to $299 a month and can take lots of time to set up. MemberSnap starts as low as $9.95 a month and you can be up and running in less than 2 minutes. MemberSnap is intended for non-tech savvy marketers, for marketers with a tight budget or for marketers looking for a quick and easy membership solution.

How secure is the member's area?

We are more secure than your favorite celebrity’s cell phone but less secure than the CIA’s mainframe.

We take the security of your websites very seriously and have taken extreme efforts to lock down and protect your sites. That being said, ANY site can be hacked, including the CIA’s mainframe.

Why is MemberSnap considered a membership site?

These sites create a password protected membership site for you where you can charge for access to content like ebooks, videos, reports, etc... These sites come complete with features like: being able to charge monthly subscriptions to access, one time offers, a complete members management system, affiliate program, drip feeding content to users over time & more.

I have my own hosting and a wordpress based site. Will MemberSnap integrate with my existing site?

No, MemberSnap does not work with Wordpress or on your own hosting. That’s the beauty of MemberSnap. you push a button, we build and host a site for you, so you don’t have to worry about it.

Can I put a forum on a MemberSnap site?

No, MemberSnap doesn’t currently support forums.

If I delete one of my sites (say I bought 3 sites and deleted one), do I still have three sites available to me?

Yes. You can have a total of 3 active websites. Please note, however that when you delete a site it is gone forever and cannot be recovered.

Is there a forum to ask and answer questions related to MemberSnap?

Yes, we have a forum located here: www.jobcrusher.com/forums

Does this produce login details for individual members? How does that work?

Yes it does. Once the person purchases, they are sent to a registration page where they create their account.

You guys always host all the sites then?

Yes, all MemberSnap sites are hosted on our server.

Can I host my MemberSnap site on my own hosting?

No, MemberSnap requires custom code on our server in order to work.

Can MemberSnap also use JvZoo? How about Alertpay?

Currently, we only support Clickbank and PayPal. We may be adding additional payment and affiliate options at a later date.

Can the hosting tolerate high traffic incoming, with low conversion rates, if that's what we want to do?

Yes, our server is quite powerful and can tolerate a high level of traffic.

Will I lose my PayPal account due to selling products that are not mine?

We haven't had any issues with people losing PayPal accounts with MemberSnap. You have resell rights from us for every product in the system, which means you have the authority from the product creator to sell the product. My best advice would be to get started and making money. Problems arise in business all the time and you can deal with them if they come up but it's important to take action.

What payment processor are you using for subscriptions?

You can use PayPal or ClickBank. Please note that if you are going to use Clickbank to process your payments, you have to set up each product you wish to sell with them under your own ClickBank account.

Does each member site need its own PayPal account?

No, you can use the same PayPal account for all of your sites.

Paypal or clickbank? Which one do you recommend?

There are good and bad points to both solutions. Clickbank is a little harder to set up but you tend to get more traffic to your affiliate offers. PayPal is easier to set up but you have to spend more time recruiting affiliates.

Can we use our own merchant account for sales instead of Paypal or Clickbank?

Currently, the only payment options are PayPal or Clickbank.

Can we use PayPal until ClickBank approves us?

We don’t recommend changing payment processors once you start selling, but if this is something you’d like to do, you can.

Can we just edit the order button code in order to use merchant accounts?

No. MemberSnap needs to be able to process that an order has been received so we can set up your customers’ member account.

What if i have problems getting my products approved by ClickBank?

Step 1: Make sure you have thoroughly read Clickbank’s Help on how to submit your products. http://www.clickbank.com/help/vendor-help/ and work with clickbank to get your product approved.

Step 2: If you still can’t get approved, use PayPal as your payment processor instead.

Can you use PayPal and Clickbank at the same time for different products?

The payment processor is defined site-wide, so you would not be able to use both on the same site. However, if you have 2 separate MemberSnap sites, you can use PayPal on one and ClickBank on the other.

How do you edit the theme and change the default graphics?

How can you edit the page title of the index.php and remove the word "Welcome"?

You can edit any page’s title using the field provided when you edit the page.

Is it possible to edit the download page in the members area?

Yes, you can edit this in your Pages tab.

I'm finding it hard to create a header that looks good. Can we import header graphics?

You may upload your own header/footer graphics. In order to replace the existing one all you need to do is upload the desired image to the image manager in your pages section. Once you have uploaded it simply rename the file(s) to Header or footer (whichever you are trying to replace) and the image will automatically be placed on your site.

Is there an easy way to add branding to headers?

I started my website installation, then had to change my URL. How do I change my URL with you?

We cannot currently change a URL of an already installed MemberSnap site. You can, however, create a new site using the new URL.

Can I add a members area to a website that I already have set up?

You’d have to point your entire domain name to MemberSnap and let MemberSnap run your entire site in order for you to use our system.

Can our sites be set up as subdomains on MemberSnap?

Yes, they can.

So if we use our own domain name, it's still hosted with you here?

Yes, all MemberSnap sites need to be hosted with us.

Can I create a page and make it my home page?

Yes, you have to edit the Sales Page and replace the contents. That page by default is your Home page.

You can get to the edit screen by going to the pages section in your Membersnap back office and clicking the edit button (looks like a pencil). Once there you can make any of the changes you would like.

Where are the squeeze pages?

Each theme has a squeeze page included, called Free Report and it is located at: YourDomain.com/free-report.php

Do I need a separate registration page for each product?

No, MemberSnap takes care of tracking and registration for you. You can send each product to the default registration page.

How do I make the squeeze page the home page?

By default, all MemberSnap sites have the sales page as the home page. If you'd like to change this so that your home page is a squeeze page instead, here is what you'll need to do:

Go into your Page Editor, view your Salespage page and copy all of the content (I recommend using the Source tab editor for copying and pasting complete pages).

Create a new page to be your new salesletter. Paste in the content from your salespage into this new page and save.

Then go to your Squeeze Page and copy and paste all your content from your Squeeze Page.

Go back to your Salespage page and replace all of the existing content with the content from your Squeeze Page.

Is there a feature to test the sales process before we promote it?

If you use PayPal, there is no test sales process. You can edit the product to make it very cheap (like 50 cents) and then do your own test purchase. Just remember to change the product back to its original price when you are done. If you are using ClickBank, they provide dummy credit card information for you to use when testing your sales process.

How do I set up a trial offer?

Trial offers can be set up when you define a Product. You choose how much the trial costs and how long it lasts. Please note that trial offers only work with recurring payments.

Are people funneled to our sales page after they opt in for the free report?

There are 2 paths you can take regarding sending traffic to your squeeze page. By default, it is set up to take them directly to the download page so they can download the free report. You then contact them through your autoresponder messages and send them to your sales page to purchase.

If you want, you can change this process. If you want, you can send them directly to the sales page after signing up to your newsletter. If you do that, then make sure you email them the free report (either as an attachment or a link) as part of the first email in your sequence. See this article on how to do it technically:
http://support.jobcrusher.com/index.php?/Knowledgebase/Article/View/123/2/can-i-change-where-my-squeeze-page-redirects-to

You can send traffic directly to your sales page if you want, but I'd suggest doing one of the above so you capture them onto your list.

How do customers get back to the thank you page when buying through PayPal?

We send the information with each order on where to return the person to after purchasing. You need to make sure you have Auto Return turned on as per the instructions on the Training page.

What would be a good starting price point for a product to use with this system?

A starting price is provided for each product when you install a theme.

Do you have a suggestive price to charge for our membership sites?

There is no standard answer to this question. The dollar amounts you can charge vary wildly based upon your market and the amount of additional effort you’ll put into your members content. For a broad range, I recommend the following:
1 time payments: From $17 to as high as $997
For monthly payments: From $7 to as high as $97

Are we the customer service to the site? How do we handle support issues?

Yes, you would provide support for your site and products, so would deal with support from your customers yourself. If you have an issue that requires technical assistance, you can contact our support for help, but you would always be the one to stay in contact with your customers.

Are there offline uses for membership sites? i.e. for offline clients?

Absolutely. Any business can benefit from a membership program. Just start out with our blank template and you can make it fit any business.

Can you have more than one site on a single domain name?

You are able to set up sub-domains of any domain you point to our server and can install separate sites on the sub-domains.

Once the site is setup, what happens next?

You start promoting it, selling your product and cashing in!

Can I see what it looks like "inside" the membership site - what someone would have access to once they become a member?

When you create a site, you are automatically added to the basic membership level of that site. you can then log in using your MemberSnap log in and see what your customers will see.

How do you set up the membership levels?

Under the Website tab, you can select Membership Levels in order to add, edit or delete levels. You would then create Products and Downloads for each of the Membership Levels you create.

How do we separate members from Affiliates and JV partners?

Affiliates and JV partners have a different Membership Level defined so they will show up with that level in your Members area.

Can I drop my existing hosting company?

Sure, if the only sites you are hosting are the ones you’ll be using on MemberSnap, then you won’t need additional hosting.

Do we use one domain name for all of the sites?

No, you would use a separate domain name for each site you create.

I looked and did not see a pre made theme in the topic I am doing

We poll the users from time to time on what themes they want. If you decide to stick around... be sure to respond to that when the poll is opened up again. We'll email all the users when that happens.

Also, you can definitely use one of the blank themes & assemble your own membership site on any topic. All the same membership site functionality works on the blank theme.

Video:

http://www.youtube.com/watch?v=mbgXhNCANBE

There have been a few questions & confusion about our hosting that I wanted to comment on:

Our servers are cloud based dedicated servers. This means we can add power to our server farm at any time instantly if we get a heavy load on our systems. our current set-up can handle a dramatic increase in customers before we'd ever even need to add more power. Your sites should be snappy & perform speedily. If you notice anything different - open a ticket with support & they'll sort it out.

Your sites are totally safe: We currently take daily backups and these backups are stored in multiple locations for the best security. Soon, we'll be backing up your sites hourly!

We aren't going anywhere. We have around 5,000 paying customers running MemberSnap sites right now (and we haven't even publicly launched outside of the Warrior forum yet) We'll keep the servers constantly running and down-time to a minimum.

There have been crazy questions like... "What if you guys sell your company? What happens to our sites?" First of all, we don't have any plans to sell our company. However, I suppose if someone offered us a billion dollars we'd probably sell it to them. The thing to realize though is that we've sold you a 12 month promise. if someone buys our company for some reason for a billion dollars before the 12 months are up - they are obligated to keep servicing you and we'll ensure they treat you fairly and with respect when it comes time to renew.

By the way, have you got a billion dollars & feel like giving it to me?

Basically, you're getting better performance than a traditional shared hosting account. However, with ANY hosting there are risks:

What happens if some bad guy puts an illegal website on the same server you're hosted on - it can impact you.
What happens if the hosting company is bought out?
What happens if the hosting company goes out of business (this has happened to friends of mind)
What happens if lighting strikes the data center?
What happens if a fire breaks out in the data center? (this has happened to me)
What happens if the server is hacked? (this happens to HUGE billion dollar companies every day)

The bottom line is that you're getting an equal or better quality hosting and you're paying NOTHING for it. You pay for MemberSnap and it's included for FREE.

I don't think there's a better deal out there for hosting... period.

Is this a membership site?

Can I create sales funnels?

You CAN create sales funnels. You can create one time offers & chain them together behind your sales page.

See this article for setting up your autoresponder, and

See this article for setting up upsells

How does the "blank" site work. Is there a sales page template that you work from? or is it just a clear/empty html page?...does the blank site still come prefabbed with the privacy, etc pages?

The blank themes come with a basic design & a pre-formatted sales letter that you can edit for your niche.

You can customize all aspects of the blank them & completely customize the membership levels & pricing you charge.

Here's an un-edited example:

Welcome To Awesome Blank Theme

Am I able to create dating sites, social networking site or even organization site... it is possible to do that when you edit?

MemberSnap is not for creating dating sites or social networking sites like FaceBook. It's designed for creating membership sites where your users pay you for access to a private members area to get ebooks, videos, reports or other valuable information.

Can you please tell me how editable the site is once set up?

The sites are completely editable. Graphics, text, layout - everything. You can also start with one of our "Blank" templates and make it your own design. Because all the pages are editable you can "SEO" the sites on your own. I'm not sure what SEO Suite is, but I doubt it's something that would plug in with MemberSnap.

Can I create a member's area where I can upload videos and materials and they can watch them right there and read it right there without having to download them?

You can absolutely embed videos inside your membership pages in your MemberSnap sites.

Since I only bought the 3 sites, you said we can sell them. Once we sell one, we are back to 3 sites, so I should be able to make another site, right? The other question is, what do my buyers need to buy in order to get the site?

If you sell & transfer a site to your buyer - it no longer counts toward your 3 sites. So you'll be able to build another one. Your buyers would buy our MemberSnap plus account & pay $9.95 a month which includes both the hosting & membership system.

Can I Change My Domain Name?

No, you cannot change the domain name of a MemberSnap site.

If you want to create a test site (mysitename.MemberSnap.com) and then transfer it to your own domain (www.mysitename.com), that is not possible with MemberSnap. You can create both sites if you'd like (or create your test and then delete it), however the information from one site will not be available in the other, and as mentioned, there is no way to move it from one site to another without actually creating 2 identical sites.

What happens if one of the members doesn't comply to certain internet rules and gets the IP branded or blacklisted...do you have a fall back system?

#1: We'll take aggressive action to prevent this from happening and

#2 the risks with our system are absolutely no different than any other shared hosting environment (which I'd bet most current marketers are using for their hosting right now)

What sort of protection scheme do you have to keep the bad guys from ripping off your downloadable products?

There's nothing that stops one of your users (or my users) from posting their login details somewhere online.

If you catch them, ban them and deactivate their account in your members administration area.

We have had to do this ourselves few times.

Take it as a sign of success when you find this happening!

Is there a bandwidth limitation? What if someone wants to upload a bunch of high definition videos for their members? and allow members to download them?

There are no bandwidth limitations.

We're running this like most hosting companies run "unlimited" hosting. As long as a single site doesn't end up taking down or impacting other users performance - it will not be a problem. So far, we haven't had a single issue with this.

If you expect to serve 500GB videos to 100,000 people next week - that's not going to work

Is it possible to use a free auto-responder or do we have to subscribe to aweber?

The built in autoresponder functionality works well with aweber. However, every page is editable & you could paste in any autoresponder code you'd like. If you do not have AWeber, you will post your html code for your responder in your Squeeze page, AKA, the "Free Report" page. (Go to Pages, then click the pencil next to that page to edit.)

Your squeeze page is located here: YourDomain.com/free-report.php (Replace "YourDomain" with your domain or subdomain.)

In the Training Video section, you will find a link to more extensive Autoresponder training. If you have any trouble accessing, please let us know.

Do you offer a level of FREE membership on the membership websites?

Yes you can offer a free level of membership on your MemberSnap sites.

Who will host the monthly products I offer to my customers? Are these hosted on your server?

They are hosted on our server. The hosting of your site entire site including members area is all included in the price.

Can I host my products and videos etc. on amazonS3.com?

You can put your videos and downloads in your own Amazon S3 account & then embed them or link to them in your MemberSnap members pages.

Is it mandatory to own a autoresponder account before buying this membership site?

You aren't required to have an autoresponder. I'd highly suggest you do though. Your list is one of the most important assets your new business will have. You can try out Aweber for $1 & then they have a $19 a month plan.

Do you see any real disadvantage to just using the subdomain of MemberSnap option for these sites other than the longer URL?

This depends on your overall strategy. I personally would use my own domain names for each site. You get unlimited number of subdomains & your own domains with the unlimited upgrade.

If you're going for more of a quantity over quality strategy - You could use subdomains to build a great many sites. However, having your own domain name will convert better for buyers & makes your business look much more professional.

How much will hosting and Aweber cost with your system?

Hosting is included in your membership.

We host your sites for you!

If you want to have these sites on your own domain name, you'll have to get a domain name from someone like Godaddy or NameCheap. That will cost about $10.

If you want to build a list with your site, you'll want to subscribe to Aweber. They have 30 day free trials and afterwards it will cost about $19 a month.

If you're serious about your business - you'll need to get both of those things no matter what solution you use to build your sites.

I highly suggest you do this, regardless if you use them on MemberSnap or your own website.

How do I sell a MemberSnap site?

You can definitely flip MemberSnap sites & turn a profit. Your buyers will need a MemberSnap account to host the sites & you can earn commission for that too.

Here are the steps to take to transfer ownership of one of your membersnap sites to another person who has bought that site from you:

Step 1:

Build Your MemberSnap site as usual. This takes about a minute. Use Paypal as the payment method for the new site.

Step 2:

Send your buyers to your affiliate link.

A - Make sure you have an account at Affiliate Fleet: http://www.affiliatefleet.com

B - Then login and go to the MemberSnap page to retrieve your link: http://network.affiliatefleet.com/offers/view/111

C - Look for the section titled "Offer URL" and pick the option "Link For MemberSnap Site Buyers" from the dropdown menu.

D - Send this link to your buyer & tell them to set up an account, but DO NOT create any sites. Just create the account.

E - Get the buyer to send you the email address & login they created.

(optional, if you don't want to worry about affiliate commissions: Just link directly to the Order page: https://www.jobcrusher.com/membersnap-plus-for-site-buyers/ )

Step 3:

Open a support ticket at:
http://support.jobcrusher.com

In the subject of the ticket paste in "MemberSnap Site Transfer Request" and request us to transfer the website from your account into the buyers new account. Be sure to include: Your account (email address and name) where the site is at currently, The domain of the site you're transferring & the buyers account information (email address and name) where you want us to transfer the site. We'll make the transfer 2-3 business days after the request is submitted.

Step 4:

Transfer the domain name to your buyer as you would normally.

Step 5:

Celebrate! You just made money!

How do I Delete a site?

To Delete a Website:

1. Login to your MemberSnap account.
2. In the top bar, hover your mouse of Website and click "Basic Settings".
3. Scroll all the way down and click "Delete Site".

Please note that deleting a site is permanent. Once a site is deleted from our system, there is no way to recover any of the information related to that site. So, be sure you have saved any downloads, page HTML, etc. related to your site if you need to re-use any of it.

If you want to then recreate your site again, just click the drop down box in the top right-hand corner, and click the item that says "Create new site...".

Everything I click says I need to upgrade! ; Where is my MemberSnap? ; I logged in and I don’t know how to get started!

You are in your Job Crusher Member’s area and need to log-in to the MemberSnap site separately. We deliver a large number of products on this one site, and it can be confusing when you run into an area that you do not have access to. When you click on any of the links on your Members Page those will take you right to the content that is available to you, so it is best to use those links. Please click “MemberSnap” on your Member's Page and log-in to get started.

I get an error with my Clickbank product

If you are going to use Clickbank to process your payments, you have to set up each product you wish to sell with them under your own clickbank account. Until you do, you will see an error message.

There is detailed training on this on the Training Videos page.

I pointed my nameserver and it is taking forever, my site still won’t show up!

The only part of the system that can take some time is getting the Domain Name Servers to update and work. There could be a lot of reasons why, but usually, it is because once you make a change at your Registrar, that change has to get "copied" to every other internet Name Server so that people can see it.Sometimes it takes a couple minutes, sometimes 24 hours.

How do I use my own domain with MemberSnap?

Step 1: Purchase the domain you want to use from your domain registrar (godaddy, enom, etc.)

Step 2: You need to change your domain name servers to point to our server. You need to change your nameservers at your domain registrar to point to us.

ns1.MemberSnap.com
ns2.MemberSnap.com

If you need help with changing nameservers, you will have to contact the support desk at your domain registrar. Each registrar is different, so we are unable to help with this particular step.

After you change your nameservers, it can take from a few minutes to up to 48 hours to see that change. (That is just how the internet works, unfortunately)

Step 3: Install your site like you normally would, using the I have a domain name I want to use for my website. option

Can I become an affiliate of MemberSnap?

Yes, you can become an affiliate for MemberSnap.

You can sign up as an affiliate here.

Please note that MemberSnap is sold through the ClickBank marketplace, so you will have to have an active ClickBank account in order to promote MemberSnap as an affiliate.

Can I edit the thankyou.php page on my site?

The thankyou.php page not editable.

It is actually code designed to take the "Public Page" you select as the "Thank You" page when setting up a Product and redirect the person to that page.

It also passes the payment information to the "Thank You" page you define so that the person can register and get access.

What do I need to do to use PayPal?

In order to receive your sales through PayPal, you MUST:

a) Enter your paypal email address in your account (for each site individually) using the Website > Payment Options page. (You can also define this when setting up your site)

b) Your PayPal account must be set up as either a Premier or Business account inside of PayPal. You can see and change your Account Type by looking at the My Account > Overview page on paypal.com. It is at the top directly below where it says Welcome, Your Name.

c) You have to set up Auto Return and Payment Data Transfer. If you already have these set up and turned on for another site then you don't need to make any changes.

To see your settings for these options, go to My Account > Profile. Select My selling tools from the left hand navigation. Then select the Update link next to the Website Preferences area.

On that page, if Auto Return is Off, select the button for On (If Auto Return is already on, then leave it on). For the return url, put in the URL to your thank you page:
http://www.yoursite.com/thankyou.php (replacing www.yoursite.com with the actual URL to your Membersnap site)

Please Note: Membersnap sends the information for where to return the person to for each sale individually, so it doesn't matter what is in Paypal as the return URL (if you already have it set up for another site or need to change it later), it is only important that the feature is turned on. It will work correctly through Membersnap for each site or product you set up once the feature is turned on.

Below that section is the Payment Data Transfer section. Select the button for On. Then go to the bottom of the page and hit Save. (You may see a message about Using an identity token when setting up Payment Data Transfer on your website, you can ignore that message as we send the information with each order.)

(You will only have to do these settings for your first site. After this is set up once, it will work for your other sites as well)

How do I create an order link to a Product I have created?

When editing a page, you can select whatever text or image you would like to turn into a link. Then click the button that looks like a globe with a chain. It'll pop up a window that lets you turn that selection into a link. There's options on the left, one of which is Page on This Site. That will show you all the pages on your site, as well as a folder that says Order Links. Click on that folder, then select the product you want to link to.

You use that same procedure for adding links to your privacy, contact, or any other page you have created.

How do I use an autoresponder other than Aweber?

If you want to use a different autoresponder than aweber, you can, but it is not supported by default in MemberSnap. You will have to replace the form we provide with the one from your autoresponder company. You can do this by editing the page that has the optin form, and change to the Source (HTML) editor by using the tab on the bottom. Then locate the form on your squeeze page and replace it with the webform code you have for your autoresponder.

Here is the Form code you need to replace in your Free Report page:

Can I change where my squeeze page redirects to?

Yes, you can. If you would like to change where your squeeze page redirects to after the person signs up, you can also edit the default form to change the redirect to field. See the code below, and change BOTH locations in the form that are highlighted to where you want your optins to redirect to:

Can I have a Free membership level?

Yes, you can!

If you send a visitor directly to your registration page, and they create an account without having gone through your purchase process, they will be given a "Level 0" member account. By default, this "Level 0" account does not grant access to any content. In fact, your visitors will just see an error message if they log in.

However, if you edit your Member Home page in your website and change the Member Level to 0 then they will be able to access your back end content that you decide can be seen by that Member Level. You will have to edit each Member's Area page that you want them to be able to see (like the Edit Account Page, Affiliate Tools Page, or any other page you create for that level) and make sure that the Member Level is set to 0.

How do the affiliate payments work with PayPal?

The way the affiliate system works when using PayPal is that the MemberSnap system alternates payments between your account and your affiliate's account based on the percentage you specify. So, if you want to give 25% affiliate commissions, then 1 out of every 4 sales that your affiliate sends to you will go through the affiliate's PayPal account and be paid directly to them. If it is a recurring payment, then each time the person pays, each payment will go directly to the affiliate.

Contest Burner Installation and Setup Video

Watch this video which will show you all of the steps needed to install the Contest Burner plugin and set up your contest:

http://support.jobcrusher.com/vids/cbsetupnew/

I can't find my download link for Contest Burner

Your download link is in your members area at jobcrusher.com:

http://www.jobcrusher.com/members/member.php

I can't find my User Name or Password

You should have set this up during the checkout process when you bought your product.You should receive a confirmation email after signup which includes your login information.

If for some reason you did not or were unable to complete the sign up process, you should receive an email from our system within 24 hours that will provide you with a special link to the signup page so that you can complete your registration.

Make sure to check your email spam folder in case either email was mistakenly filtered.

In order to prevent our emails from going to spam, you'll have to add our email address to your whitelist. You can learn about how to whitelist an email address here

Password Recovery isn't working

Try copy and pasting the login information you receive in the recovery email. Often times there is a mistake in the user name or password from when you signed up.

Please check your spam folder and make sure the emails aren't accidentally getting filtered. If you are not receiving the emails and they are not in spam, it is possible there was a typo in your email address. If this is the case, you can open a support ticket and we can get this corrected in your account.

In order to prevent our emails from going to spam, you'll have to add our email address to your whitelist. You can learn about how to whitelist an email address here

Where is my License Key?

You should have received your license key by email when you purchased Contest Burner. Please make sure to check your email spam folder as it may have been accidentally filtered.

In order to prevent our emails from going to spam, you'll have to add our email address to your whitelist. You can learn about how to whitelist an email address here

In addition, your License Key is displayed in your Members Area at jobcrusher.com

I'm confused about the Link Path

The link path simply creates a contest link for your users to use so they can send people to the page you specify and they will receive contest points for doing so.It will be your website's address, followed by the link path you specify and then the contest user's user name.

Here's an example: Let's say your blog's website address is www.MyContestBlog.com. When you create a contest link, you define your link path as /c/. This then tells contest burner how to create the contest links that your users will use to get points for sending people to your page. If a contest user has the user name joeblow, then their contest link will look like this: http://www.mycontestblog.com/c/joeblow. Any time someone clicks on that link and visits your site, then Joe Blow will earn contest points.

** It is very important that the link path and redirect to field are not the same, this will break your contest **

I'm confused about the Redirect To field

When you create a contest link, you specify where that link will go. Lets say for example that you created a contest on your site www.MyContestBlog.com and defined the link path as /c/. A user with the username joeblow's contest link will look like this: http://www.mycontestblog.com/c/joeblow. When someone clicks on that link, you award Joe Blow with contest points. However, when the user clicks on that contest link, you need to define where that link will go. You do that in the Redirect To field.

Lets say you want to award contest points when a user sends somebody back to your main contest page. You would define the Redirect To field to be: http://www.mycontestblog.com/contest/ (or wherever your main contest page is located). Then when someone comes through Joe Blow's contest link, they will be redirected to your contest page.

Now let's say you want to award contest points for sending someone to your video on YouTube. You could create a contest link and set the Redirect To field to be: http://www.youtube.com/url-of-your-video. Now when someone clicks on the contest link, you award Joe Blow contest points and the person who clicked the link is taken to your YouTube video.

** It is very important that the redirect to field and link path are not the same, this will break your contest **

How many Contests can I run on my license?

You can run an unlimited number of contests on 1 site with your license. Your license is locked to your site, however, so you cannot install Contest Burner or run contests on multiple sites from 1 license.

Points aren't showing up for a user from Twitter, Facebook or YouTube

Sometimes it can take longer than expected for points to show up after a user has taken an action. This is not an issue with Contest Burner, but an issue with the different sites who we rely on to send us the information. Twitter, Facebook and YouTube send information to our Contest Burner servers which allows us to award points based on the actions taken by the users of your contest. This information sometimes takes a while to get to us. YouTube for example has been known to wait up to 4 hours before making the information available that a video has been uploaded. Unfortunately, there is nothing we can do about this delay as we do not control the sites that send the information, we just rely on them to provide it to us as fast as possible.

If it has been a very long time (more than a day) and contest points haven't been awarded to a user for specific actions taken, the usual reason is that that user's account has been flagged as spam from Twitter, Facebook or YouTube, and so they do not provide us with the information on those user's actions. Again, since we do not control the sites, we are at their mercy of what they term as "spam". Most times, the person's account will behave completely normally except for this one point. When an account has been flagged as spam at Twitter, for instance, their tweets still show up, they can follow anyone they like and their account behaves completely normal. But this back-end information that they send to us will simply not contain their account. Again, unfortunately, there is nothing we can do about this as we are dependent on the site sending us the information in order for us to count it towards a contest.

A user didn't receive points for adding the Facebook App

If a contest user has previously installed the Facebook App, they will not receive points when they sign up for a new contest. The points awarded for installing the Facebook App can only be given the very first time the App is installed for any contest at any time. Once it is installed, the person cannot receive points for installing it again as the app is already on their Facebook account.

A user put in the wrong account name or has a typo in their twitter or YouTube account information

The user will have to update their Contest User Account at www.ContestBurner.com

Contest Burner says a user's twitter or YouTube username is already in use

This usually happens when a user has signed up to a contest in the past (either your's or someone else's) and has either forgotten what email address they used or forgot they had signed up. When a person first signs up for a contest using Contest Burner, they create a contest username which is tied to their twitter user name as well as their YouTube user name. If they try and sign up using a different email address, we will not recognize them in our system, but we will recognize that their twitter username is in use. The person will have to either use the correct email address, or edit their contest username account in order to get this problem solved.

Example Contest Page

You can use this as an example of how to create your contest links page to explain your contest to your users and get them excited about it:

Awesome Headline Here

Explanation of the details of your contest

How To Win...

Once You've signed up you'll get a chance to automatically join on Facebook & Twitter. Just authorize the contest app & begin spreading the word online with your very own contest link. You'll earn points when you put your contest link ANYWHERE online & get people to click & visit our contest!

We'll automatically give you bonus points for a wide variety of actions! For example: when you post videos on YouTube with your contest link in the video description or you mention the contest on Twitter. You'll earn points in MANY different ways & here's the complete list...

250 Entries for using the connect with Facebook Contest Burner app below
100 Entries for “Like”ing our Facebook page below
100 Entries for referring others through your contest link who then join the contest
200 entries for posting a YouTube video response
100 entries for adding your link below to any YouTube video description ( must be first thing in description)
10 entries for posting a comment on a post in this blog
10 entries for posting a comment on one of our YouTube videos, rating or subscribing to our YouTube channel
10 entries for every tweet with your link below
10 entries for every post on Facebook with your link below
1 entry for every time someone clicks on your link below (so share it as much as you can... everywhere you can!)

(obviously, you'll have to change the above to reflect the points you have assigned to each task)

The more actions you take to promote the contest... the more chances you have to win! This is a contest of skill because the more active & effective players will get the most entries. Then the contest ends & prizes will be randomly selected out of all the entries. So while the contest point leaders will have the greatest odds of winning... EVERYONE who plays has a chance!

Now You'll Want To Enter Your Email Address Below & Hit The "Get My Links Button" To Get Started:

[contest_links contest="amazing_blog_contest"] (You need to replace this with your contest slug)

[contest_fb_comments contest="amazing_blog_contest"] (You need to replace this with your contest slug)

Contest Rules:
We HATE Spam of all kinds. While we encourage you to spread the word far and wide we don't want you to use Spammy tactics of any kind. Here are some of the actions will get you banned from the contest:

Posting to any social media site through a single account more than 20 times per day
Sending any kind of automated or junk traffic to your contest links
Commenting on our blog more than 10 times per day
Commenting on our YouTube videos more than 10 times per day
Sending bulk email to people you don't personally know or you don't have personal permission to email

We reserve the right to adjust this list, adjust your points or ban you from the contest for using spammy tactics to promote the contest.

Example Leaderboard Page

You can use this as an example of how to create your leaderboard page:

Dazzling Headline

[contest_leaders contest="amazing_blog_contest"] (You need to replace this with your contest slug)

Posting to any social media site through a single account more than 20 times per day
Sending any kind of automated or junk traffic to your contest links
Commenting on our blog more than 10 times per day
Commenting on our YouTube videos more than 10 times per day
Sending bulk email to people you don't personally know or you don't have personal permission to email

We reserve the right to adjust this list, adjust your points or ban you from the contest for using spammy tactics to promote the contest.

Do I need Wordpress to use Contest Burner?

Yes. Contest Burner is a Wordpress plugin and will only work on a Wordpress site.

I don't understand Permalinks and what that means

Permalinks are desribed in detail in Wordpress' help area:

http://codex.wordpress.org/Using_Permalinks

I paid for Ultimate, how do I get my extra features and licenses?

Magically, you already have them! You don't need to download anything extra or do anything. We have automatically upgraded you license key and when you use it in your contest burner installation, all of your Ultimate features are activated. You're Ultimate training can be accessed here.

Contest Not Found

There is an issue on some web servers with the contest links shortcode, [contest_links contest="contest_slug"] where it is necessary to remove the quotes in order for the plugin to recognize the contest. To solve the "Contest Not Found" error when everything else is set up correctly, you can just remove the quotes so your shortcode looks like this: [contest_links contest=contest_slug] (replace contest_slug with your actual contest slug)

Fatal Error when activating Contest Burner

I've been told by our developer that this message can be ignored. This is a WordPress bug, and the plugin should activate even thought it says it doesn't. You should still see the Contest Burner admin area in your sidebar of your admin area.

WordPress to version 3.0.4 or higher should not display this error.

If it didn't activate, if you hold down shift and then hit refresh, you should be able to activate the plugin without any errors.

If this does not work, try logging into your Wordpress installation with a different browser, or on a different computer and see if you can get it to work that way.

Please submit a support ticket if that does not work for you.

Explanation of how points are earned

Twitter

Points for Tweets: If enabled, we will search Twitter each hour for any new tweets containing the Twitter Username OR the url of this blog, and award contest points to the author of the tweet.

The Twitter Username is the one the admin enters on the Twitter tab in the section "Points for Tweets". The url is the site url that Contest Burner is installed on. It will match with or without www.

Facebook

Points for Liking us: If enabled, we will display a "Like" button on the Get Links page for the Facebook Page you enter that you want users to "Like".

If Contest Burner knows their Facebook User ID, they will get points for liking the page, regardless how or where they like the page. When they click on the Connect with Facebook button, Contest Burner collects their Facebook User ID and links it to their contest username. If they do this, they will get the points for liking. If we don't know their Facebook User ID there is no way to give them points.

Points for using app: If enabled, we will award points for adding the Contest Burner app on Facebook.

If they have used the Contest Burner Facebook App and it is authorized on the Facebook account, they get points. If the contestant has previously authorized the App from a previous contest, whether on your site or not, we cannot award points again.

Points for each Comment: If enabled, we will check each hour for any new comments and award contest points to the author of the comment.

This is only for comments left using the Facebook comments widget on your site where you have Contest Burner installed.

Points for each Post: If enabled, we will search Facebook each hour for any new post containing the URL of this blog, and award contest points to the author of the post.

This is when people post on their wall about your contest or website and include the url of your website with Contest Burner installed.

YouTube

Points per Video: If enabled, we will award contest points for posting a video on YouTube. The posted video must contain the domain name of this site to receive credit.

The domain can be in the Title or Description of the video. It's recommended that the contestant uses their contest link so they can earn additional points from it.

Points for Comments: If enabled, we will award contest points for commenting the videos you list.

We can only award points for posting a comment on one of the videos you set up in the contest settings.

Points for Responses: If enabled, we will award contest points for posting a video response to the videos you list.

The domain doesn't need to be included in a video response (although it is recommended). The response needs to be posted to one of the listed videos in the contest settings, if it is posted as a response to one of those videos Contest Burner will find it.

Points for Subscriptions: If enabled, we will award contest points for subscribing to the username you list.

Other

Points for each Comment: If enabled, we will award the number of points entered for each comment posted on this site.

The comment form has a field where they are prompted for their contest username. If they joined the contest and the cookie still exists we will detect their contest username and display it. If you have multiple contests running at the same time, comments left on your blog will award points in each contest.

Points for SignUps: If enabled, we will award the number of points entered for each user that signs up after following your link.

To clarify this, it does not award points for someone signing up to your contest. The way it works is that if Contestant A puts out their contest link and Contestant B signs up after following Contestant A's link, then Contestant A will receive the points you specify here.

Points for Entering: This will award points just for entering the contest.

Awarding Points for visiting a page not on your site

This will only work if you have Contest Burner Ultimate Edition.

This is a work around to award points for visiting a page that is not on the website that Contest Burner is installed on. You are going to use a plugin to do a redirect from a blog page on your site to any other page. You award points for visiting the page on your site, but that page automatically redirects after awarding contest points.

http://wordpress.org/extend/plugins/easyredirect/ is the plugin you want to use. Install and activate the plugin.

Create a page on your Wordpress site and put this on the page: [redirect http://www.google.com 1] (will redirect to google in 1 second) and change the google url to whatever page you want to redirect to. You can put some short copy like "You are being redirected now..." above the shortcode or something so that for the 1 second the page is there, the user will know what is happening. You can also change the 1 second to any number if you want to show the page longer before the redirect.

Using the Contest Burner Ultimate feature for awarding points for visiting a page on your site, check the box to do so and award points for the contest you are running. When the person visits the page, they will get the contest points and then be redirected to the page you want to send them to.

This is a great solution if you want to award points for visiting a sponsor. You could also award points for visiting a sponsor's Facebook page. This will award contest points whether or not they Like the page, but its a good way to get people to the page.

OpenInviter touch() error: "Warning: touch() [function.touch]: Utime failed: Permission denied"

Set permissions on:

wp-content/plugins/contest/OpenInviter/tmp to 777

and

wp-content/plugins/contest/OpenInviter/tmp/oi_plugins.php to 666

I see Step 1, 2, 3, 4 but none of the other links that should be there

This happens when you Start a Contest, but set the start date to be in the future. Once the contest actually starts, you will see all of the links.

This way people can't participate in the contest before it actually starts.

The best practice is to start the contest on the actual day you want it to begin. This way, while you are logged in as an administrator, you can see how the contest will look.

The other possibility is that you did not create a contest link when you set up your contest. If this is the case, go to your contest burner admin area and Add a Link to your contest.

I hit the Get Links button but nothing happens

This is usually due to a javascript error on your site. It is most often caused by a conflict with another plugin on your website.

The best way to test this is to deactivate the other plugins except for Contest Burner and see if the Get Links button then works. If it does, then you know that one of the other plugins is causing the conflict. You can then turn your plugins back on 1 by 1 to find the specific plugin that is causing the problem.

Once you have located the conflicting plugin, check to see if there is an update for it. The most common reason for the conflict is that the other plugin is calling an earlier version of a necessary javascript package. Updating the other plugin, or leaving it deactivated will allow you to run Contest Burner without problems.

There is another possibility for this problem, which is that your Theme files aren't set up correctly. In some themes, the creator will remove or not include a necessary function, wp_footer();. Check your theme's footer.php file and make sure that this function is being called (typically near the bottom, before the closing body tag). If it is not there, simply add it right before the closing body tag and hopefully that will solve the problem.

Lastly, if your contest has ended, then the Get Links button will not show anything.

If the problem you are having is that you hit the Get Links button and see the Step 1, Step 2, etc. but nothing after that, please see this knowledge base article instead.

Email OptIn Form Issues

These are the most common solutions for configuring the opt in form to work with Contest Burner:

1. Please make sure you have the current version of Contest burner, 2.1 or newer. There were some compatibility issues with earlier versions and they can cause problems with the aweber form. These issues have been fixed with the newer version.

2. Required fields:
input type="hidden" name="meta_required" value="name,email" is incorrect.
Your form can have a required field, but it can only be the email field, so make sure the above line just says:
input type="hidden" name="meta_required" value="email" and doesn't include the name.

3. Make sure your form isn't asking for the name field even if its not required:
input type="text" name="name" value="" size="20"
Remove this line completely, including the brackets.

4. There can be an issue if you are using custom page redirects for the thank you page or on-list values:
input type="hidden" name="redirect" value="http://www.domain.com/thank-you-page/"
input type="hidden" name="meta_redirect_onlist" value="http://www.domain.com/already-subscribed/"

Contest Burner is programmed to over write these settings so that the person is just put back onto the contest page so they can see their contest links. Redirecting them to another page would be confusing. Using the custom pages can cause problems, so it is best to keep the default setting in your web form.

Affiliate Module

Here is how the Affiliate Module works:

When someone clicks an "affiliate" contest link, it behaves like a regular contest link, but we also fire a cookie so it appears that they came to your site through the affiliate link and registers them as having been from that affiliate. With the cookie dropped, if that person then buys your product, the affiliate will get credit and the commission.

You can promote your product in addition to your contest on your contest page if you wish, or you can rely on the fact that once they sign up for the contest, you will have added them to your mailing list and can send them back to your site later to buy. Whatever option works best for your product and market. You can, if you wanted, have a separate contest just for affiliates and craft the contest link to go straight to your sales page, awarding the affiliate contest points, and just sending the visitor straight to the sales page. Again, its really up to you with what you want to accomplish and how you want to set up your sales funnel. We like to get the visitors engaged in the contest, and count on the emails getting them back to the site to actually buy. That way you build your list as well as get those visitors to help promote your site more.

Setting up your contest for Affiliates:

Under the Other tab in your contest admin area, check the box to Enable Affiliate Link.

You then need to edit your contest links shortcode to tell it to display the box where the Affiliate can enter their Affiliate URL.
Change your shortcode to include affiliate_url="yes" so that it looks like this:
[contest_links contest="your_contest_slug" affiliate_url="yes"]

Now, when someone signs up through that shortcode, they will see in addition to their links, a box where they can fill in their Affiliate URL for your product. The affiliate MUST put in their affiliate URL, otherwise they will not receive affiliate credit, only contest points.

*We recommend that you set up a separate page for your affiliates to sign up for your contest through. This way you can have a "public" facing page which just has a normal contest links page (using [contest_links contest="your_contest_slug"] for the shortcode) and setup and a separate page where your affiliates can sign up. This avoids confusion from visitors who aren't affiliates and who just want to participate in the contest.

There is some confusion and questions regarding the Affiliate module which we will try and address here:

1. You need to have Contest Burner Ultimate Edition in order to activate the Affiliate module. If you have purchased the Ultimate Edition, or upgraded to it and don't automatically see the options available try removing your license key, saving, putting your license key back in and saving. This will call our license servers and should unlock the features. If this does not work, please send in a ticket and we will get it resolved.

2. Almost every major affiliate program will work with Contest Burner.There is something called 3rd party cookies, which basically means that the affiliate tracking cookie isn't being dropped directly from your site, but through a 3rd party (in this case, Contest Burner). This is how we are able to award both contest points and affiliate credit from a single link. As long as the affiliate program will allow 3rd party cookies (which almost every single one does), then it will work with Contest Burner.

3. The upline works this way:
Contestant A is an affiliate, and Contestant B signs up through Contestant A's link. Contestant B is not an affiliate.
Contestant C then signs up through Contestant B's link. If you enable upline searching, then Contestant A will get affiliate credit for Contestant C as well as Contestant B if either of them then buy.
This can continue as many levels deep as you would like, however, as soon as an affiliate is found up the line, that affiliate will get credit. If Contestant C is also an affiliate, then anyone signing up from him, or the people he signs up, will give Contestant C the affiliate credit, not Contestant A.

OpenInviter Problems

OpenInviter is a 3rd party addon we have included in Contest Burner. We did not create the addon or functionality of it and are simply using it as a way you can get more participants in your contest. Due to this, we are slightly limited in the support we can supply for it.

Here are the most common issues:

1. When you unzip OpenInviter, depending on your settings and how it was unzipped, you can end up with a "Folder within a Folder" problem. This means that you have a folder called OpenInviter and inside of that folder, you have another folder called OpenInviter. If you upload this "outside" folder, the OpenInviter will not work or show up. Make sure you upload only 1 OpenInviter folder which then has inside of it, the actual files (conf, images, plugin, tmp, config.php, invite.php, LICENSE, openinviter.php).

2. The OpenInviter folder gets uploaded to the wrong location. The OpenInviter needs to be uploaded into your Contest Burner plugin folder (called contest). The path to this folder is laid out in your Contest Burner admin area, but will be the path to your Wordpress installation, then /wp-content/plugins/contest/. The final path should look like: /wp-content/plugins/contest/OpenInviter.

3. OpenInviter touch() error: "Warning: touch() [function.touch]: Utime failed: Permission denied". Please see this knowledgebase article about this.

Unusual or Spammy Contestant Activity

Unfortunately, whenever you have an activity where you are giving something of value out, there will be people who try and "game" or "cheat" the system. Contests are particularly subject to this activity, and if not paid attention to, can cause havoc. We have tried to put systems in place which can catch this behavior, but in an effor to avoid "false positives" (meaning legitimate activity that may look fake) we ended up leaving a lot of this responsiblity on the person running the contest. Ultimately, it is your responsibility to watch your contest activity and look for unusual behavior.

The most common tactic is that the person pays a small amount of money to have people click on his contest link and sign up for your contest. There are services all over the place which will allow people to do this. You can usually catch this behavior as the person will get an unusually large amount of points in a very short time.

We built in the user banning ability specifically so you can remove the offenders from your contest. In your contest editing area, you can select the Users tab and just put in the username of the offender and they will no longer show up on your leaderboard and are ineligible to win prizes.

Where can I see my contestant's information and activity?

There are 3 places you can track your contestants and activity:

1. The leaderboard page is the simplest. Here you can see the users and how many points they have.

2. If you have your eMail List set up, you can check your autoresponder and see them there.

3. All contestant information and activity is stored in your Wordpress database. We DO NOT recommend you go looking through your database unless you absolutely know what you are doing. You can cause a lot of trouble not only to your contest, but your entire website if you make a mistake in your database.

If you do feel comfortable with going into your database, most of the contestant's relevant information can be found in the cb_cbdb_usernames (there may be a prefix in there based on your database settings) table. This holds user names, email addresses, and other information.

We are working on the ability to display relevant information on your contestants and their activity in your admin area in a future release of Contest Burner.

Can I use the Contest Burner shortcodes on another website, like Facebook?

No, you cannot. The contest shortcodes and functionality only work on the website where Contest Burner is installed.

Similarly, if you have a website that has a Wordpress section and a non-Wordpress section, the contest functionality will only work in the area where you have Contest Burner installed. If you have the Wordpress plugin installed, you won't be able to use Contest Burner in the non-Wordpress area of your website.

Leaderboard isn't working

These are the most common solutions when the leaderboard isn't working correctly and not showing points:

1. Using the wrong contest slug. There are many different reasons this can happen, but make sure that the contest slug for the contest you are currently running or setting up is the correct one in your leaderboard shortcode. If you have any doubts, go to the Implementation tab for the specific contest and copy and paste the leaderboard shortcode out of there.

2. An incorrectly set up contest link. If your contest link isn't set up correctly (the most common error is using a page or folder that already exists for the link path), then points won't be awarded correctly, or sometimes no points will be awarded at all.

3. On some websites, it is necessary to remove the quotes around the contest slug in order to get the leaderboard to work correctly. For example: [contest_leaders contest=your_contest_slug].

Can I edit the Languages or Copy for Contest Burner?

This is possible with Version 2.2 and beyond. You now have the ability to edit not only the css but also the copy and language of the different areas of the plugin.

You can edit the css (styling and look) by going to the css folder of your Contest Burner plugin folder:
/wp-content/plugins/contest/ContestBurner/css

You can edit the copy and language by editing the default.php file in the language folder:
/wp-content/plugins/contest/ContestBurner/languages

Warning: file_get_contents

Warning: file_get_contents( ... ) [function.file-get-contents]: failed to open stream: HTTP request failed!

This error means that your PHP configuration does not allow url fopen, to fix this you'll need to add the following option to your php.ini

allow_url_fopen = On

Is Contest Burner Storing or Using my Contestant's Info?

Yes, the email addresses and account usernames are collected but never used. They aren't added to a mailing list or anything like that, but are stored in a database for use by the plugin.

Our servers hook into the API's of many sites like Facebook, Twitter, Google+, YouTube, Etc. (API is programming geek speak for a way for our servers to communicate to other servers). In order to track the actions taken on 3rd party sites it is necessary to use their APIs. For instance, if you want to award points for tweeting, it is necessary to use twitter's API in order to find out what happened in a user's account. Setting up API access is incredibly technical and it is not feasible to have every customer set up their own API account and then tie it in to their plugin. Plus, without correct and controlled access to the API services, we cannot guarantee the effectiveness of the plugin. To do this properly means we have to be the central control point for everything going in and out of those services.

Trouble With Training Videos

Most of our training is done through recorded video training. If you are having difficulty watching the videos, here are a few things you can try:

The best advice we can offer is to try a different browser. Different browsers treat videos differently, and there are sometimes issues with certain browsers. Try another browser and see if that helps.

Also, make sure that your Flash player is up to date. You can update your flash player here.

Check your internet connection. Slow internet connections can have difficulty loading large files and may take longer to load and therefore, play. Also, having a wired connection is better than using a wireless connection. If you can connect directly through a wired connection that can also help.

Can I Download Training Videos?

Unfortunately, we do not allow our training videos to be downloaded. Due to copyright and intellectual property agreements, the videos can only be streamed through our site and cannot be downloaded.

If you are having difficulty watching the training videos, try some of the solutions from this article.

Is This Being Recorded? Will There Be A Replay?

We do a lot of live video training and webinars and this is by far the most asked question. The answer almost always is Yes.

If the Live Training or Webinar is being done as part of a paid training program, then we will be recording it and making it available in that Training Program's Members Area. If you are a member of that program, once the recording is posted (usually within 24-48 hours) you will receive an email from us letting you know the training is available and provide a link to the recording.

If the Live Training or Webinar is being done publicly as a free session open to all, then we usually record them and make replays available. This is not always the case, but more often than not, replays are posted. You will receive an email from us (usually within 24-48 hours) if a replay is being made available letting you know where you can go to watch the replay. If you do not receive an email, then a replay was not done for that particular Live Training or Webinar.

How do I setup my plugin to link with my Facbook app?

In order to link your app with your contest on your site, you must first go into the Facebook tab on your Contest Burner site plugin and enter in the Facebook Page ID.

To locate your page ID, go to the page you are trying to link, and in the URL for your page you will see a long number near the end of the URL which will look something like this:
Example - www.facebook.com/pages/yourpagetitle/475725345823558 <-----------This is the number you want, make sure you only copy the numbers and nothing which may come after.

You can copy JUST the number directly from the URL and paste it into your site plugin and once saved you will be given the option to link the two together in the Facebook app.

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